Discover Letchworth is strongly committed to preserving the privacy of its customers. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Discover Letchworth’s registered address is One Garden City, Broadway, Letchworth Garden City, SG63BF.
Personal Information We Collect From You
Discover Letchworth processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from you will depend on your interaction with us, for example when you subscribe to our e‑newsletter, enter one of our offers or competitions, make a purchase online or complete one of our on-line forms (eg job application). The purposes for processing your data are given below:
Registering an Account
If you register to use the password protected portions of the Site, we will ask you to provide us with certain up to date data about yourself which we will handle in accordance with the General Data Protection Regulation.
We collect only those details that are necessary to enter you into the competition, for example name, address, contact details. These details are required to notify competition winners and fulfill their prizes. Please check the individual terms & conditions associated with each competition.
We send out regular e‑newsletter communications (at least once a month) to people who have opted in to receive these communications from us. Recipients can unsubscribe at any time by simply clicking the ‘unsubscribe’ link at the bottom of the email.
If you apply for a job with us we will process the personal data you provide to us so that we may consider your application. We do not retain your personal details for a period longer than 6 months, after which they are securely destroyed.
Sharing Your Information
We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.
When you purchase tickets via Discover Letchworth, we are acting as the Data Processor on behalf of the event organisers or promoters and will pass on necessary information to them in accordance with their instructions and to complete the transaction.
Third Party Services
Security of Your Data
We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by other parties, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data.
You have the right to access any personal information that Discover Letchworth processes about you and to request information about: -
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
f we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
How Long We Keep Your Data
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e‑billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Contacting Us or Lodging a Complaint
We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please let us know.